Frequently Asked Questions
Q. Where is the REQUEST PAYMENT button?
A. There isn’t any request payment button. We pay
automatically each Monday Eastern Time (GMT -5) if you have reached the
minimum balance needed for payment the day before.
Q. It’s Monday and I haven’t received my payment yet. Where is my payment?
A. "We make payments every Monday on Eastern Time (GMT
-5) by alphabetical order. All payments will be completed around Monday
7:00 PM SERVER TIME. Please remember that the time of the day changes
according to the place where you live. If you live in Asia or Oceania
it’s probable that your payment will arrive on Tuesday. In some cases,
there could be some problems with your payment information. Please look
for any payment process messages in Profile and Payments."
Q. It’s Monday and I have reached the minimum balance needed for payment. Why haven’t I been paid yet?
A. We pay according to the accumulated balance that you have earned
before Monday AST (GMT -4). This means that you must reach the minimum
balance before Sunday 23:59 AST (GMT -4). If you haven’t reached minimum
balance needed for payment, you will be paid on a later week when you
reach the minimum balance.
Q. I have an error that says "You are not logged in to your account". Why is this?
A. If you have this error is because you have been temporarily
suspended. You might have been pressing “Don’t Know” too many times.
Please read the "Rules" page before proceeding. Your account will be
reactivated in a few minutes. But if you continue with these activities,
your account may be permanently suspended.
Q. My account is banned because of Kickouts. Why?
A. It seems that you haven’t been working fast enough. The image
timer is running out before you submit the text. Please send us an email
if you’re getting kicked out before the timer expires or when you’re
not working on images. In all other cases, please try to work faster.
Q. Images are not showing up fast enough. The timer starts and the image takes a few seconds to appear! Why is this?
A. It seems that you haven’t been working fast enough. The image
timer is running out before you submit the text. Please contact TyperSupport if you’re getting a Kickout before the timer expires or when images are loading. In all other cases, please try to work faster.
Q. I want to change my payment details. How can I do this?
A. Sorry. We instructed you on registration that changing payment
details is not allowed. We can make an exception on the following two
cases:
- You have inserted payment information that is incorrect.
- You have selected Western Union and you wish to change to another payment type.
Q. My payment got a fee deducted. Why do you deduct money from my payment?
A. Some of the payment options we have charge a transaction fee.
When receiving payment, these fees will be deducted from your account.
The fees you have to pay sometimes vary according to the country that
you live in. Please take into account that these fees are not collected
by us, they are collected by the payment processor that you selected.
Q. I need some help with the affiliate system.
A. Please look into our Affiliate Guide for more information.
